SHIPPING & RETURNS
Shipping Time -- Most orders received before 10:00AM will ship the same day, provided the product ordered is in stock. Most orders received after 10:00 AM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Shipping can be delayed beyond one day.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by JIC CASE or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Should the shipping charges differ greatly in price the extra charge may be charged to you at JIC CASE desecration.
Return & Exchange Policy
JIC CASE allows customers to return any item within 30 days of purchase that is new, still in the box, and never been opened, but the customer will be charged a 15% restocking fee and will be required to pay all shipping fees. The customer must call or Submit a Support Ticket to inform us of the return and obtain a return authorization number (RA#). There will be no refund for items returned without an RA#. The refund will be credited to the customer within 7 days of receipt of the returned goods. The payment will be refunded by the same payment method that was used at the time of purchase.
JIC CASE works hard to package your order as good as possible to prevent damage during shipping. If you do have products arrive that were clearly damaged during the shipping process, please contact the shipping company (UPS, Fed Ex, USPS) immediately to file a claim. It is important that you keep the box the items were shipped in because they may send a representative to review the claim. If the shipping company is unable to process the claim, please call us or email us to inform us of the situation and we will do our best to assist you with the claim. If you receive a damaged or defective product, save all packaging materials that arrived with your order then contact us no later than 72 hours after receiving such order.